Shipping policy
Thanks for shopping with CKA Skincare. Here's everything you need to know about how and when your order will reach you.
Order processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email the moment your order is on its way.
Shipping rates & free shipping
Free standard shipping on all orders over $65.
Delivery time
Once processed, standard orders are delivered within 3–5 business days. Your total wait is processing time plus delivery time. Every order is carefully packed and delivered right to your door.
Where we ship
We currently ship within the United States.
Order tracking
As soon as your order ships, we'll email you a tracking number so you can follow its journey. Please allow up to 24 hours for tracking to begin updating.
Incorrect address or failed delivery
Please double-check your shipping address at checkout. We're unable to reroute a package once it has shipped, and we can't be responsible for orders sent to an incorrectly entered address. If tracking shows your order as delivered but it hasn't arrived, contact us and we'll help you look into it.
Shipping delays
Once your order leaves our facility, delivery is in the carrier's hands. We can't control delays caused by weather or peak periods, but we're always happy to help you track down a delayed package.
Questions
Email us at support@ckaskincare.com. We reply within 24 hours, Monday to Friday. Messages received on weekends or holidays are answered the next business day.
Thanks for shopping with CKA Skincare. We ship worldwide — here's everything you need to know about rates, delivery times, and how your order reaches you.
Order processing
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. You'll get a confirmation email the moment your order is on its way.
Free shipping & rates
Free standard shipping on all orders over $65 (USD), worldwide. For orders under $65, a flat shipping rate applies based on your destination. The exact cost is always calculated and shown at checkout before you pay — the figures below are approximate ranges to help you plan.
Shipping for orders under $65, and estimated delivery in transit:
| Region | Shipping (orders under $65) | Estimated delivery |
|---|---|---|
| United States | ~$4.95 | 3–5 business days |
| Canada | ~$9.95–$14.95 | 6–10 business days |
| UK & Europe | ~$12.95–$19.95 | 7–14 business days |
| Australia & New Zealand | ~$14.95–$22.95 | 7–16 business days |
| Rest of world | ~$16.95–$29.95 | 10–21 business days |
Estimated delivery is time in transit after your order ships; total time is processing time plus transit. Delivery windows are estimates and can vary with customs and carrier conditions.
Customs, duties & taxes (international orders)
Free shipping does not include import charges. For orders shipped outside the United States, any customs duties, import taxes, VAT/GST, or brokerage fees charged by the destination country are the responsibility of the recipient. These are set by local authorities, are outside our control, and are not included in your order total — they may be collected by the carrier before or on delivery. If a parcel is refused or import charges go unpaid, it may be returned, delayed, or disposed of by customs or the carrier.
Order tracking
As soon as your order ships, we'll email you a tracking number so you can follow its journey. Please allow up to 24 hours for tracking to begin updating.
Incorrect address or failed delivery
Please double-check your shipping address at checkout. We can't reroute a package once it has shipped, and we can't be responsible for orders sent to an incorrectly entered address; any additional shipping costs caused by an address error are the customer's responsibility. If tracking shows your order as delivered but it hasn't arrived, contact us and we'll help you look into it.
Shipping delays & lost packages
Once your order leaves our facility, delivery is in the carrier's hands. We can't control delays caused by weather, customs, or peak periods. In the rare event a package is lost or damaged in transit, contact us and we'll work with the carrier to resolve it.
Questions?
Email us at support@ckaskincare.com. We reply within 24 hours, Monday to Friday. Messages received on weekends or holidays are answered the next business day.