Shipping policy

Shipping policy

Thanks for shopping with CKA Skincare. Here's everything you need to know about how and when your order will reach you.

Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email with tracking as soon as your order is on its way.

Shipping rates

Shipping rates depend on your order subtotal and your delivery destination. Free standard shipping applies once your order reaches the threshold below:

Below these thresholds, shipping is calculated based on your order subtotal (after any discounts) and your destination — the exact amount is always shown at checkout before you pay.

Delivery time

For orders within the United States, delivery time depends on which warehouse your items ship from. The shipping origin is noted on each product page. Your total wait is processing time plus delivery time — for example, an item from our overseas warehouse typically arrives within 11–17 business days of your order.

For all other regions, orders ship exclusively from our overseas warehouse. Estimated delivery time from dispatch:

  • Asia: 7–12 business days
  • Middle East: 10–18 business days
  • North America: 12–20 business days
  • Europe: 10–20 business days
  • South America: 20–40 business days

Orders with items from both warehouses

If your order includes items from both warehouses (United States orders only), they'll ship separately and arrive at different times. You'll receive a separate tracking number for each parcel, and you're only charged shipping once.

Where we ship

We currently ship to the United States and the following international regions:

  • Asia: Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam
  • Middle East: Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates
  • North America: United States,Canada
  • Europe: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Spain, Sweden, Switzerland, United Kingdom
  • South America: Chile, Colombia, Mexico

For Middle East orders, we currently accept PayPal only; cash on delivery (COD) is not available. For Europe, applicable import taxes and duties (such as VAT) are included in the price shown at checkout, so there are no surprise charges on delivery.

Order tracking

As soon as your order ships, we'll email you a tracking number so you can follow its journey. Please allow up to 24 hours for tracking to begin updating. For international orders, tracking updates may pause temporarily while your package clears customs.

Incorrect address or failed delivery

Please double-check your shipping address at checkout. We're unable to reroute a package once it has shipped, and we can't be responsible for orders sent to an incorrectly entered address; any additional shipping costs caused by an address error are the customer's responsibility. If a package is returned to us due to failed customs clearance or a refused delivery, we'll contact you to arrange reshipment; additional shipping charges may apply. If tracking shows your order as delivered but it hasn't arrived, contact us and we'll help you look into it.

Shipping delays

Once your order leaves our facility, delivery is in the carrier's hands. We can't control delays caused by weather, customs, or peak periods. In the rare event a package is lost or damaged in transit, contact us and we'll work with the carrier to resolve it.

Questions

Email us at support@ckaskincare.com. We reply within 24 hours, Monday to Friday. Messages received on weekends or holidays are answered the next business day.