Help Center

We ship worldwide. Enjoy free standard shipping on all orders over $65 (USD); for orders under $65, a flat rate based on your destination is calculated at checkout before you pay.

Orders are processed within 1–2 business days. Standard delivery is typically 3–5 business days within the US; international delivery times vary by destination. Your total wait is processing time plus delivery time.

For orders shipped outside the United States, any customs duties, import taxes, or VAT/GST charged by the destination country are the recipient's responsibility and are not included in your order total.

As soon as your order ships, we'll email you a tracking number. Please allow up to 24 hours for tracking to begin updating.

We offer 30-day hassle-free returns on unopened items in their original sealed packaging. For hygiene and safety reasons, opened skincare can't be returned unless it arrived faulty.

Email us at support@ckaskincare.com with your order number, and our team will guide you through the process.

Once we receive and inspect your returned item, your refund is issued to your original payment method. Please allow a few business days for it to appear.

We're sorry to hear that! Email support@ckaskincare.com with your order number and a photo, and we'll make it right.

Email support@ckaskincare.com as soon as possible if you need to change or cancel your order. We pack and ship quickly, so we can't guarantee changes once an order has been processed. If it's already shipped, you can start a return once it arrives.

Please check your spam or junk folder first. If you still can't find it, email support@ckaskincare.com and we'll confirm your order.

Yes. All payments are processed securely through Shopify's encrypted checkout, and we never store your full card details.

Yes — sign up with your email to get 15% off your first order, plus early access to new launches and members-only offers.

Yes. Our formulas are dermatologist-developed specifically for oily and acne-prone skin, helping balance excess oil, calm breakouts, and refine the look of pores.

Our formulas feature clean, barrier-friendly actives such as amino acids (gentle cleansing), white clay (deep purifying), and witch hazel (pore refining).

A simple routine is cleanse, mask, tone, then moisturize. Each product page includes step-by-step usage guidance.

Skincare works best with consistency. Many customers notice improvements within a few weeks of regular use, though results vary by skin type and routine.