Refund policy
We want you to love your CKA routine. If something isn't right, here's how returns and refunds work.
Our 30-day return window
You have 30 days from the delivery date to request a return. Because our products are skincare, items must be unopened, unused, and in their original sealed packaging with all protective seals intact. For hygiene and safety reasons, we're unable to accept opened or used products.
Items that can't be returned
- Opened or used products, or items with broken or removed seals
- Final sale or clearance items
- Free gifts and promotional items
How to start a return
Email support@ckaskincare.com with your order number and the reason for your return. Our team will confirm eligibility and send you return instructions. Please wait for our confirmation before sending anything back — returns sent without authorization can't be processed.
Return shipping
For eligible returns, we'll email you a prepaid return label — returns are free.
You're responsible for return shipping on change-of-mind returns. If your item arrived damaged, defective, or incorrect, we cover it.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement.
Exchanges
Want a different product? The fastest way is to return your eligible item for a refund and place a new order. If you'd prefer a direct exchange, just say so when you contact us and we'll help arrange it.
Damaged, defective, or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the issue. We'll make it right with a free replacement or a full refund, including any shipping costs.
Late or missing refunds
If you haven't received your refund after the timeframe above, first check with your bank or card provider. If you still need help, reach out and we'll look into it with you.
Contact
Email support@ckaskincare.com — we reply within 24 hours, Monday to Friday.